Successful debt recovery starts with hiring the right partner.

Choose Wisely

Elevate Your Business with Expert Debt Recovery

In the realm of business success, every decision matters. In today’s economic climate, where businesses face escalating costs and shrinking profit margins, the recovery of past due accounts receivables is critical. That's why selecting the perfect professional agency for your needs is so important. At our agency, we offer more than just a service – we provide an innovative approach designed to align seamlessly with your goals.

With us, you're not just another client; you're a partner in our mission to recover your accounts efficiently and effectively. Our team of specialists is dedicated to delivering exceptional client services, ensuring your satisfaction every step of the way.

Harnessing the power of cutting-edge technologies, including artificial intelligence (AI), we revolutionize the debt collection process, maximizing results while minimizing hassle. And with our commission-based model, you can rest assured that you'll only pay when we deliver results – if we don't collect, you don't pay.

Experience the difference with our agency – where expertise meets innovation, and success is the only option. Choose us, and elevate your business to new heights of financial prosperity.

meeting over financial reports

What can Adela do?

  • Adela upholds a daily commitment and dedication equal to what you would expect from your own staff.

  • Adela embraces adaptability and flexibility. Our willingness to collaborate actively with you allows for the establishment of optimal policies geared towards maximizing recovery outcomes.

  • Adela will effectively navigate and comply with the extensive array of financial, privacy, and collection laws.

  • Adela utilizes the full spectrum of available technology to enhance consumer contact by incorporating methods such as email, text messaging, and AI driven automated agents with round-the-clock availability for consumers.

  • Our agency maintains a consumer-oriented website, www.payadela.com, that serves not only as a platform for making payments but also provides transparent access to informational materials such as frequently asked questions (FAQs), educational content, and links to websites that educate consumers about their rights.

Professional Agents

Our agents go through comprehensive and meticulous training which has been refined over our 60+ years in the collection industry. Our approach to collections ensures that our efforts are assertive and professional, free from any form of threat or harrassment. All of our staff undergo mandatory training on the Fair Debt Collection Practices Act and must pass associated tests before assuming their roles.

Communication

Our primary objective is to maximize the recovery of your delinquent funds while upholding the integrity and reputation you have worked so hard to establish with your customers or patients. By collaborating closely with your intake personnel, we ensure consistent and updated information to enhance the recovery efforts as well as to conduct a review of policies and procedures unique to your office.

Exceptional Customer Service

As your collection partner, we strive to exceed your expectations in every aspect of our service. You can expect prompt responses to your inquiries and seamless communication between our offices. Our dedicated team of professionals are always available to assist you with any inquiry or question you have.

Meet Alex.

Our AI automated agent

Answering calls or inquires online, Alex can assist the consumer with payments, inquiries, or taking information provided by the consumer. She is available around the clock for the convenience to the consumer. Alex is fluent in many different languages and can initiate payments or negotiate a payment arrangement or take information provided by the consumer such as change of personal information or a message to deliver to our collector. The text of any call completed by Alex is notated in the account notes in real time and a report of the actions are produced for our office.

PayAdela.com

Adela’s online payment website provides much information for the consumer such as answers to FAQs, links to Consumer Finance Protection Bureau, the FDCPA, and of course, the various methods of making a payment. You can either make a payment through the payment portal or by accessing Alex, our automated agent. There is a contact form for communicating with our office through email. Click the link below to visit the website.

Size does not matter.

Adela accepts valid accounts from small clients to very large clients. Debt recovery solutions are personalized for each client depending on their need, not their size. Our clients include municipalities, water associations, power companies, dental, medical offices, hospitals, veterinarians, and other professions.